Q & A

Where do you ship?

We ship World Wide.

When will my order ship?

Generally, in stock products are shipped within 2 business days of an order being received. If you place an order with us on a Friday, for example, we may not ship your order until the the following Tuesday.

If a product/s are currently out of stock, a customer service representative may contact you to discuss a substitution.

Is the Invoice included?

All invoices are taped to the outside of your box – shipments with multiple boxes will only have one invoice. You can get an additional copy by logging into your account online and going to the My Orders section, selecting the appropriate order and clicking ‘Print’.

Do you Price Match?

I found a product cheaper somewhere else, will you price match? Absolutely! Simply provide us with proof* of the cheaper price from a Canadian competitor and we’ll beat it by 5%.

*If you find a lower advertised price on an in-stock, new identical item from an Authorized Canadian dealer, now or within 14 days of your purchase, just show us the price and we will match it. For Internet and delivered purchases, the competitor must have the item in stock on its Web Site and next-day shipping and handling fees will be added to the competitor’s price to make a fair comparison against our price. If no shipping and handling charges are readily available in the advertisement, a flat fee of $15 will be added to the competitor’s price. Additional shipping charges apply to some locations in Canada. An identical item is a product with the same manufacturer and model number. An Authorized Canadian dealer is a retailer that the Canadian manufacturer willingly sells to (typically, unauthorized dealers do not offer legal Canadian warranties and/or packaging). The HOBBIES+BEYOND Price Match Guarantee does not apply to refurbished items or demos, eBay, Kijiji , buy, sell, trade or private classifieds. An advertisement is defined as a copy of a current Canadian dated advertisement, original register receipt, catalogue page or competitor Web page. From time to time, our catalogue, Internet and store prices might temporarily not match due to printing press deadlines. If this happens, you will get the lowest price of the three. We reserve the right to limit quantities sold to an individual customer and we are not able to supply businesses looking to resell product to the end consumer. The Price Match Guarantee does not apply to competitors’ or HOBBIES+BEYOND advertising that states “limited quantities,” “clearance,” “close-outs,” “bankruptcies” or special events (e.g., Boxing Week, Black Friday). We do not match typographical errors in competitors’ advertisements. OEM, Government and Educational prices may be excluded. Prices do not include applicable taxes and/or eco-fees. HOBBIES+BEYOND reserve the right to modify the terms of our Price Match Guarantee from time to time.

Is there a Minimum Order?

A minimum order may apply on select items. Remember – if you want FREE shipping, your order must come to a minimum $50 before taxes. Please note that Wholesale Accounts do not qualify for FREE shipping.

What are Bulk Orders?

Bulk items are overweight according to the shipping companies we utilize. Basically anything that’s unusually large or dense.

What are Oversized Items?

Oversized items are products that are large in size. These items require an extra shipping charge to ensure proper shipment. They are not necessarily heavy items. Examples of this would be pet beds and pet coats.

Do Bulk Orders qualify for Free Shipping?

Bulk items require special handling and surcharge for their weight.

Shipping Charges

I was charged for shipping, but my order came to $50 before taxes. Why is that? FREE shipping does not apply if you live in remote areas or are using a Wholesale Account. Also, oversized items do not qualify for FREE shipping, thus this can affect the sum of your total and eligibility for the service.

Back Orders

The items I want are on back-order. When will I be charged for them?  You will not be charged for your back orders until that particular item leaves our facilities.

Back Orders

We endeavour to fulfil all Back Orders. Where items are no longer available, an alternate offer for a similar product may be offered otherwise the order will be subsequently cancelled.

Payment Methods

Which methods of payment do you accept? We accept VISA, Mastercard, American Express, Interac, including Interac eTransfer, and PayPal.

If ordering by mail, fax, or telephone, payment can also be made by certified cheque or money order. A personal or business cheque will be held for 15 days prior processing your order.  Please note that PayPal eCheck payments require 6-8 business days to process. Once we have received the funds from Paypal, we will ship out your order within 48 hours.

Liquid Damage or Separation

What is your policy on damage to liquids due to freezing or low temperatures during shipment? HOBBIES+BEYOND is not responsible for damage due to freezing and/or low temperatures and we are unable to replace or refund these items.

Delivery Times

Why is my Canada Post expected delivery date longer then usual? There may be specific holidays that require a longer delivery time due to high demand (such as Christmas), as well as weather that may effect our drivers. Please be aware that it may take a few more business days during these times. If you place an order on the weekend, please understand that we are out of the office on weekends and will ship your order the following business day.

 

Missing Items

What should I do if an item is missing from my order? First, verify that you’ve received a box for each tracking number associated with your order. If all boxes have been delivered but you’re still missing an item, check the packing material for small items. Please call HOBBIES+BEYOND Customer Service at +1 705 328 0877 or Email us at if you’re unable to locate an item.

Shipping to a P.O. Box

Does HOBBIES+BEYOND  deliver to P.O. Boxes? HOBBIES+BEYOND ships via Canada Post to PO Boxes and rural route addresses.

What's On Your Mind?
Didn’t find an answer to your question? What’s on your mind? We are your go to destination for answers, so let us know how we can help you . Email or Call us +1 705 328 0877