[accordion title=”HOBBIES+BEYOND Shipping & Returns”]
We offer free shipping on orders over $60 before tax, with some exceptions. These exceptions are in place for very heavy or oversized items or shipments that are sent to remote areas in Canada.
|$1 – $49
||Best Way (Courier or Canada Post)
If you are eligible for free shipping, your order will be sent by our preferred carrier in your area with the standard level of service. Customers that receive wholesale or special pricing below retail cost are not eligible for free shipping.
Oversized items are beyond the weight or dimensional limits based on carrier restrictions for shipping by normal methods. They will incur additional charges for shipping. Oversized items do not qualify for free shipping. The cost is determined by the shipping companies, though we strive to get the best pricing we can for shipping each order. Please note that oversized items are subject to change at any time without notice.
Shipping insurance is automatically included for all orders up to a maximum of $100. Optional shipping insurance is available at checkout and will be calculated for you based on your order value. You may decline this coverage, however, HOBBIES+BEYOND cannot assume liability for any lost or damaged shipments exceeding $100 in value unless this optional insurance has been purchased.
You may return an item within 15 DAYS of the date of purchase. Returned Items MUST be in unused, re-sellable condition and in the original packaging. To return any product you must call or email our customer service reps to discuss the problem and to obtain a return authorization number (RMA). Please remember to include this RMA number inside your parcel and then send it back. All returns are to be sent prepaid by the customer unless the merchandise is defective; We CANNOT accept COD returns, unless specifically authorized by HOBBIES+BEYOND. All original packaging must be intact and returned with the items. Items without the original packaging or no longer in original condition will be subject to a 20% restocking charge. Customers may return items for warranty work, exchange or refund as appropriate (EXCEPT for associated freight/shipping charges) within 15 days of purchase.
The following Items are non-returnable:
- Books and Videos (unless defective in which case we will replace the returned item with the same title).
Products should be inspected and tested immediately for defects and faultiness upon receiving the order. This will help ensure the product is returned within the 15 day period.
[accordion-item title=”Damages and Return Material Authorization”]
If the package appears to be damaged at the time of delivery you have the right to refuse it. Contact a HOBBIES+BEYOND customer service to discuss the problem and arrange for replacement products. Please return all damaged shipping cartons for inspection by the courier or common freight carrier.
Does HOBBIES+BEYOND pay the return shipping cost for defective merchandise?
HOBBIES+BEYOND will pay for return shipping on defective items but we require photo proof. You MUST contact us before sending the package back.
Is it mandatory to have an RMA number in order to return a product to HOBBIES+BEYOND?
HOBBIES+BEYOND will not accept returns without prior authorization and a RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 15 days within which return products must be received by HOBBIES+BEYOND. RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.
HOBBIES+BEYOND Customer Service Representatives will assist you in completing all necessary RMA paperwork in order to return the merchandise to HOBBIES+BEYOND.
How do I acquire a Return Merchandise Authorization number (RMA#)?
Please contact our customer service department to obtain an RMA number at: +1 705 328 0877
What address should I send my return to?
46 Kent St, W
Downtown Lindsay, Ontario
Attn: RMA# (write your RMA number here)
Does HOBBIES+BEYOND pay the return shipping cost for defective merchandise?
No, HOBBIES+BEYOND does not pay the return shipping cost for defective merchandise. However, if you pay to send the item back to HOBBIES+BEYOND, we will replace the item and ship the replacement to you at no charge. HOBBIES+BEYOND will employ every resource it has to ensure that your item is replaced promptly, without hassle.
What is the standard return policy for HOBBIES+BEYOND products?
Products sold by HOBBIES+BEYOND are supported by our Standard Return Policy unless otherwise indicated. Merchandise covered by our Standard Return Policy may be returned within 15 days of the original invoice date for a refund or replacement.
All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.
HOBBIES+BEYOND is not responsible for damage due to freezing and/or low temperatures and we are unable to replace or refund these items.
[accordion-item title=”Orders & Pricing”]
HOBBIES+BEYOND will do everything we can to fill your orders quickly. We will endeavour to have your order leave our warehouse within 2 business days of receiving your order (weekends excluded). Our associates will inform you if an item is out of stock or back ordered, and will provide you with an ETA (or if you’re in a hurry with a viable substitution for the item you’re looking for). Items with extended lead times or special handling needs are noted in the product detail screens and will usually be shipped separately. We will always call you if there is an issue with promptly fulfilling your order.
All prices are quoted in Canadian currency and are subject to change without notice. We strive to keep our prices in effect as long as possible, but occasionally we experience significant price increases from our suppliers. Our policy is to try and absorb such price increases but with shifting exchange rates this is not always possible. Your customer service representative will be happy to discuss and verify the current prices of products with you. While we take every effort to prevent errors, mistakes do happen, and we reserve the right to correct any errors found without notice.
[accordion-item title=”Price Matching & Price Protection”]
HOBBIES+BEYOND will match any Canadian competitor’s sale price, and will match and beat any regular price by 5% (Must be identical item, with verifiable current pricing. Matched price will factor in any shipping/delivery costs if from online). We will price protect within 2 weeks, with receipt (if an item goes on sale within 2 weeks of purchase, we will give the customer the discounted price).
[accordion-item title=”Wholesale Customers, Breeders and Kennels”]
We are unable to offer free shipping to wholesale customers or other customers with preferred pricing such as breeders and kennels. Please refer to the prepaid shipping minimums below.
Prepaid Shipping Minimums
Orders over $500 in Ontario and over $800 in all other provinces will be shipped prepaid freight (the territories have no free freight limit). If your total order value is below these minimums, it will be subject to fuel surcharges and shipping charges.
HOBBIES+BEYOND accepts Visa, Mastercard, PayPal Visa Debit and Mastercard Debit for all phone or online orders. Online Gift Cards can only be redeemed online and Store Gift Cards can only be redeemed in-store. Taxes are based on the ship-to province, at the following rates: AB, NWT, YT, NU, SK and QC at 5% GST; ON, NB and NL at 13% HST; PEI at 14% HST; NS at 15% HST; BC at 5% GST and 7% PST; MB at 5% GST and 7% RST.
At this time, COD orders or payment on account is not available on our website.
Have any other questions that weren’t answered? Give us a call or Contact Us.